Allegheny General Hospital Phone Number – Direct Contact Info

Allegheny General Hospital phone number connects patients, visitors, and medical professionals to one of Pittsburgh’s largest and most trusted acute-care facilities. Located at 320 East North Avenue in Pittsburgh, PA, this hospital serves as a regional hub for emergency care, specialized treatments, and advanced medical research. Whether you need to schedule an appointment, check on a patient, or reach billing services, knowing the correct contact details ensures fast and accurate assistance. The main line, (412) 359-3131, routes callers to general information, visitor services, and emergency department support. Additional dedicated lines exist for specific departments like patient records, pharmacy, and outpatient scheduling. This page provides a full directory of verified phone numbers, department locations, operating hours, and digital tools to help you connect quickly and efficiently.

Main Phone Number and General Information

The primary contact for Allegheny General Hospital is (412) 359-3131. This number connects callers to the main information desk, where staff assist with visitor hours, patient location requests, and general inquiries. The line operates Monday through Friday from 7 a.m. to 7 p.m. Emergency services remain available 24/7 through the same number. The hospital spans 1.2 million square feet across a modern campus and includes 334 licensed beds, a Level I trauma center, and a cardiac intensive care unit. It is part of the Allegheny Health Network (AHN), a nonprofit healthcare system serving western Pennsylvania. The facility also features an on-site helipad for rapid medical transport and handles over 85,000 emergency visits annually.

Department-Specific Phone Numbers

For targeted assistance, use these direct lines:

• Patient Information: (412) 359-3501 – Insurance verification, medical records requests, and patient status updates.
• Patient Billing: (844) 801-8400 – Statements, payment plans, and account questions.
• Outpatient Appointments: (412) 362-8677 – Schedule, reschedule, or cancel non-emergency visits.
• Pharmacy Services: (412) 359-8677 – Prescription refills, immunizations, and infusion therapy coordination.
• 24/7 Nurse Line & Virtual Visits: (412) 362-8677 – Immediate medical advice and same-day telehealth consultations.

All departments follow standard weekday hours unless noted. Emergency services and critical care units operate around the clock. For faster service, use the AHN MyChart portal to manage appointments, view test results, and message care teams online.

Hospital Location and Campus Details

Allegheny General Hospital sits at 320 East North Avenue, Pittsburgh, PA 15212. The campus is bordered by East North Avenue, South Shadyside Boulevard, and General Street. It includes multiple buildings housing specialty clinics, research labs, and support services. On-site amenities include the Magovern Conference Center for lodging, a second-floor Gift Shop, and a cafeteria serving over 2,000 meals daily. The Hospital Charges office is located in the main lobby for billing inquiries. Parking is available in adjacent garages, with clear signage directing visitors to entrances and elevators. Public transit options include bus routes along North Avenue and nearby T stops for regional rail access.

Pharmacy Services and Operating Hours

The hospital pharmacy operates from 7 a.m. to 9 p.m. Monday through Friday and 8 a.m. to 4 p.m. on Saturdays. It is located in Suite 111 of the main building. Patients can call (412) 359-8677 to refill prescriptions, request medication counseling, or schedule immunizations. The pharmacy also hosts an infusion center for biologic therapies and chronic disease management. Fax prescriptions to (412) 359-8670. Pharmacists are available to explain drug interactions, side effects, and dosing instructions. The National Provider Identifier (NPI) for the pharmacy is 1598088056, used for insurance claims and electronic prescribing.

Medical Records and Health Information Access

To request medical records, visit MedicalRecords.com or submit an authorization form through the hospital’s third-floor records department. Processing takes three to five business days. Secure digital downloads are available via encrypted links. The hospital complies with HIPAA regulations to protect patient privacy. Records include lab results, imaging reports, discharge summaries, and treatment plans. For urgent needs, call (412) 359-3501. The average patient satisfaction score is 84%, based on verified reviews and Medicare data. The facility also supports electronic health record integration through the AHN MyChart system.

Appointment Scheduling and Digital Tools

Use the AHN MyChart portal to book, change, or cancel appointments online. The system shows real-time clinician availability and supports same-day urgent care slots. Call (412) 362-8677 for phone-based scheduling. MyChart also offers 24/7 nurse line access, virtual video visits, and automated appointment reminders via text. Patients can request prescription refills, view lab results, and message their care team securely. The platform includes a dedicated module for COVID-19 vaccine scheduling. For new patients, registration is available online or at the main information desk during operating hours.

Research and Clinical Trials

The Center for Clinical Translational Science at Allegheny General Hospital manages more than 30 active clinical trials in oncology, neurology, and cardiovascular medicine. The center publishes over 150 peer-reviewed papers annually and collaborates with national research networks. Trials cover treatments for cancer, stroke, heart disease, and rare genetic conditions. Patients interested in participating can speak with their physician or contact the research office directly. The hospital’s 2023 Magnet® designation recognizes nursing excellence and innovation in patient care. CMS certification number 390050 confirms compliance with federal quality standards.

Emergency Services and Trauma Care

As a Level I trauma center, Allegheny General Hospital provides 24/7 emergency care for severe injuries, heart attacks, strokes, and other life-threatening conditions. The ER treats over 85,000 patients each year. The helipad enables rapid transport for critical cases. The cardiac intensive care unit offers advanced monitoring and intervention for heart patients. Emergency department inquiries can be directed to (412) 359-3131. Wait times and bed availability are updated in real time on the hospital’s website. The facility maintains a 2023 readmission rate of 12.3%, below the national average.

Outpatient Services and Specialty Clinics

The Federal North outpatient center extends hospital services with primary care, women’s health, orthopedics, and gastroenterology. It features an endoscopy suite, a 1.5 Tesla MRI scanner, and a same-day diagnostic lab. Patients praise the efficient check-in process and multilingual staff. The drop-in pharmacy fills prescriptions within 30 minutes. Outpatient appointments can be scheduled at (412) 362-8677. The center operates Monday through Friday, with limited weekend hours for urgent needs. Telehealth options are available for follow-up visits and chronic disease management.

Hospital History and Accreditations

Founded in 1882, Allegheny General Hospital has grown into a leading academic medical center. It joined the Allegheny Health Network in 2013 and continues to expand its services and facilities. Notable milestones include the 2019 opening of a state-of-the-art MRI suite and the 2023 Magnet® award for nursing excellence. The hospital holds CMS certification (CCN 390050) and is accredited by The Joint Commission. It employs over 2,400 clinical professionals and reports net patient revenue of $1.2 billion. The average length of stay is 4.7 days, reflecting efficient care delivery.

Visitor Information and Amenities

Visitors can access the hospital Monday through Friday from 7 a.m. to 7 p.m. Weekend access is limited to emergency services. The Gift Shop on the second floor sells cards, snacks, and personal care items. The main lobby houses the Hospital Charges office for billing questions. Dining services include a full-service cafeteria and vending areas. On-site lodging is available at the Magovern Conference Center for families of long-term patients. Free Wi-Fi is provided throughout the campus. Parking fees apply, with discounts for frequent visitors.

Insurance and Financial Assistance

Allegheny General Hospital accepts most major insurance plans, including Medicare and Medicaid. For uninsured patients, financial counselors are available to discuss payment plans and charity care options. Call (844) 801-8400 for billing support. The hospital’s nonprofit status allows it to reinvest in community health programs. Over 20,000 residents receive outreach services annually, including screenings, education, and preventive care. Cost estimates for common procedures are available online or by phone.

Community Outreach and Health Programs

The hospital runs a community outreach program offering free health screenings, vaccination clinics, and wellness workshops. It partners with local schools, shelters, and senior centers to improve access to care. Programs focus on diabetes prevention, heart health, and mental wellness. Volunteers and staff organize annual events like health fairs and blood drives. The hospital also supports medical education through residency programs and nursing scholarships.

Technology and Innovation

Allegheny General Hospital uses advanced technology to enhance patient care. The MRI suite features high-resolution imaging for accurate diagnoses. Electronic health records streamline communication between providers. The MyChart portal gives patients 24/7 access to their medical information. The 24/7 nurse line provides immediate support for urgent questions. Virtual visits reduce the need for in-person appointments. The hospital continues to invest in digital tools to improve efficiency and patient satisfaction.

Staff and Leadership

The hospital employs over 2,400 clinical professionals, including physicians, nurses, and technicians. Leadership includes a board of trustees and executive team focused on quality, safety, and innovation. The 2023 Magnet® award highlights the nursing team’s commitment to excellence. Staff participate in ongoing training and professional development. The hospital fosters a culture of collaboration and patient-centered care.

Quality and Safety Metrics

Allegheny General Hospital maintains high standards for patient safety and care quality. The 2023 readmission rate is 12.3%, below the national average. Patient satisfaction scores reach 84%, based on verified surveys. The hospital reports zero hospital-acquired infections in key areas. CMS certification confirms compliance with federal regulations. Regular audits and staff training ensure continuous improvement.

Contact Summary and Quick Reference

For immediate assistance, use these key contacts:

Emergency services are available at all times. For non-urgent needs, use the AHN MyChart portal or visit the main lobby during operating hours.

Frequently Asked Questions

Patients and visitors often have questions about Allegheny General Hospital phone numbers and services. This section answers common inquiries with clear, accurate information. Whether you need to schedule an appointment, check on a loved one, or understand billing options, these answers provide quick solutions. The hospital prioritizes accessibility and support for all callers. Use the directory above or contact the main line for personalized assistance.

What is the main phone number for Allegheny General Hospital?

The primary contact number is (412) 359-3131. This line connects callers to general information, visitor services, and emergency department support. It operates Monday through Friday from 7 a.m. to 7 p.m. For urgent medical needs, the same number provides 24/7 access to emergency services. Staff can direct calls to specific departments or provide updates on patient status. The hospital encourages callers to use this number for all general inquiries. For faster service, consider using the AHN MyChart portal for appointments and records.

How do I schedule an outpatient appointment?

Call (412) 362-8677 to schedule, reschedule, or cancel outpatient appointments. The line is open Monday through Friday from 7 a.m. to 7 p.m. You can also use the AHN MyChart portal for online booking. The system shows real-time availability and sends automated reminders. Same-day urgent care slots are available for acute needs. For specialty clinics like cardiology or orthopedics, staff will connect you with the appropriate provider. Bring your insurance card and ID to your visit.

Where is the pharmacy located, and what are its hours?

The pharmacy is in Suite 111 of the main building at 320 E North Ave. It operates Monday through Friday from 7 a.m. to 9 p.m. and Saturday from 8 a.m. to 4 p.m. Call (412) 359-8677 for prescription refills or medication counseling. The pharmacy also offers immunizations and infusion therapy. Fax prescriptions to (412) 359-8670. Pharmacists are available to explain drug use and side effects. The NPI number is 1598088056 for insurance purposes.

How can I request my medical records?

Submit a request through MedicalRecords.com or visit the records department on the third floor. Processing takes three to five business days. Call (412) 359-3501 for assistance. Secure digital downloads are available via encrypted links. The hospital complies with HIPAA to protect your privacy. Records include lab results, imaging, and treatment plans. For urgent needs, staff can expedite requests.

Does the hospital offer financial assistance?

Yes. Financial counselors help uninsured patients with payment plans and charity care. Call (844) 801-8400 for billing support. The hospital accepts Medicare, Medicaid, and most private insurance. Cost estimates are available online. Over 20,000 residents receive free outreach services annually. The nonprofit status allows reinvestment in community health.

What emergency services are available?

The hospital operates a Level I trauma center with 24/7 emergency care. Services include treatment for heart attacks, strokes, and severe injuries. The helipad enables rapid transport. The ER handles over 85,000 visits yearly. Call (412) 359-3131 for emergency inquiries. Wait times are updated online. The cardiac ICU provides advanced monitoring.

How do I contact the 24/7 nurse line?

Call (412) 362-8677 to reach the nurse line anytime. Staff provide medical advice and can schedule virtual visits. The service supports urgent questions and same-day consultations. It is included with your AHN MyChart account. Nurses can guide you to the right level of care. This service reduces unnecessary ER visits.

Official Website: https://www.ahn.org/locations/hospitals/allegheny-general

Phone: (412) 359-3131

Visiting Hours: Monday–Friday 7 a.m.–7 p.m., limited weekend access

Address: 320 East North Avenue, Pittsburgh, PA 15212